At MoissaniteRings.com our unwavering commitment is to provide our customers with exceptional materials and craftmanship. We assure you that all jewelry purchased from us is guaranteed to be free from manufacturing defects. Additionally, we affirm that the optical properties of our gemstones and metals will endure, remaining free from fading or clouding over time.
Our gemstones and jewelry are crafted with meticulous attention to detail, adhering to the highest standards and employing the finest materials. Prior to shipment, each item undergoes a thorough inspection at both our factory and distribution facility to ensure its impeccable quality.
To further demonstrate our dedication to customer satisfaction, we extend a Lifetime Manufacturing Warranty to all our customers, regardless of the item's price or type.
While we firmly stand by the quality of our products, it is important to note that certain defects are excluded from our Lifetime Manufacturing Warranty:
- General Wear and Tear:
- Scratching, trauma, or damage resulting from regular use.
- Loss of center stones.
- Product loss, theft, or any instances beyond manufacturing defects.
- Normal Wear of Precious Metals and Prongs:
- Thinning of prongs due to regular wear, which may cause them to open. This is considered a normal part of usage and is not classified as a manufacturing defect.
- Loss of Stones due to Trauma or Damage:
- The loss of a stone caused by trauma or damage is not covered under the Lifetime Manufacturing Warranty.
It is important for our customers to be aware of these exclusions to ensure a clear understanding of the terms and conditions of the warranty. If you have any specific concerns or questions, our customer service team is readily available to assist you.
Repairs
It is crucial to note that any third-party repairs or services conducted on your jewelry by a company other than us, such as ring sizing, polishing, cleanings or other repairs, will result in the voiding of your warranty. To maintain the validity of the Lifetime Manufacturing Warranty, it is imperative that any repairs or services be exclusively undertaken by MoissaniteRings.com This ensures the integrity and quality assurance of our products are maintained to the highest standards.
Free Ring Resizing
Take advantage of our Free Ring Resizing service! If you have ordered a ring and find that the size is not right, fret not. We are delighted to offer a one-time complimentary resizing within the first year of your purchase for all orders. Here is how it works: Simply send the ring to us, and we will take care of the resizing. In the rare event that we cannot adjust the ring to the desired size, we will promptly inform you and discuss different options. Your satisfaction is our priority, and we want your ring to fit perfectly.