Enjoy the convenience of our 30-day return policy exclusively designed for all our valued customers.
MoissaniteRings.com is committed to your satisfaction, providing you with a hassle-free return experience. If you are unpleasant with your order, initiate the return within 30 days from the shipping date. Your satisfaction is our priority.
Return Policy
- You can return all pre-designed styles, and a full refund will be processed back to your original payment method.
- Special orders or Custom special orders are eligible for return but in such cases, only store credit will be issued.
- Returned products must be in their original packaging, unworn condition and accompanied by all the documentation provided with the purchase.
- Returns without the lab-grown diamond certificate (where applicable) may not be returned.
- Exchanges are non refundable
- Returns displaying any signs of wear or damage will not be accepted.
- Orders cannot be canceled 24 hours after the time of purchase.
How to Return an Order
To initiate a return for your order, please follow these steps:
- Review the Return Policy: Familiarize yourself with the company's return policy to ensure your item is eligible for return.
- Contact Customer Service: Reach out to the customer service team via the contact channels provided (email, phone, or online chat). Provide them with your order details and reason for the return.
- Obtain a Return Authorization: If your return is approved, you will receive a Return Authorization (RA) number. This number is crucial for processing your return. Packages lacking a Return Shipping Authorization Number will not be accepted for a refund.
- Package the Item: Carefully pack the item in its original packaging, if available. Include all accessories and documentation that came with the product.
- Label the Package: Clearly label the package with the provided Return Authorization (RA) number. This ensures smooth processing on the company's end.
- Ship the Package: Send the package using a reliable shipping method, preferably one that provides tracking. Ensure it is properly insured and addressed to the return center.
- Keep Proof of Return: Retain the shipping receipt or tracking information as proof of return. This can be useful if any issues arise during the return process.
- Await Confirmation: Once the company receives and processes your return, they will typically provide confirmation and, if applicable, issue a refund or store credit.
Upon receipt of the returned order, our Quality Assurance team will inspect and validate the return item's condition and process the refund.